If you’re not seeing an expected asset (like a Page, Pixel, or Ad Account) inside Koast, the issue is almost always related to permissions or the Meta profile you used during integration.
🚨 What is likely happening? 🚨
Each Koast ad account has its own unique integration (brand), tied to a specific Meta (Facebook) profile. If the integrated profile doesn’t have access to the asset, it won’t appear in Koast, even if you have access through another profile.
Step-by-Step: Check & Fix missing assets 🔧
Step 1: Figure out what is missing
Identify whether you’re missing a:
Facebook Page
Pixel
Ad Account
Catalog for Shopping campaigns or other Meta assets that are critical for campaign launch
Step 2: Check the connected Meta profile
To confirm which profile is tied to the Koast Ad Account:
Locate the Ad Account you're working in
Check the Meta profile currently integrated
Each Koast ad account has the ability to have it's own unique integration with one profile if you are not pulling assets from and existing profile integration.
Step 3: Verify Permissions in Meta Business Manager
Using the same profile shown in Koast:
Log in to Meta Business Manager
Go to Business Settings
Check the profile’s access level for the asset (Page / Dataset / Instagram Account / Conversion Event, etc.) in question
You should have Manage or Full Control access for the asset to appear in Koast. If your integrated profile does not have full perms to the assets needed, it will NOT populate within Koast even if you have used the asset in another manner.
4. Refresh the assets in Koast
If permissions were recently updated:
Head to Settings > Integrations > Facebook in Koast
Click the Refresh Assets button:
This will refresh access tokens and pull in any newly available assets if permissions have been updated or it was not retrieved in the initial API request.
Additional info: If your current connected profile doesn’t (and won’t) have access to a needed asset, you can integrate an additional Meta profile into Koast.
This allows you to:
Use different profiles for different Ad Accounts
Access all assets without needing to reassign ownership in Meta
Avoid permission conflicts across client accounts or business units
If you're still having issues connecting your assets, please send us a message using in-app chat or email us at [email protected], and we will be more than happy to assist you! 🤝