Cancel your Koast subscription, what happens to your account afterwards and how to undo it before it takes effect.

You can cancel your Koast subscription yourself from Settings, Billing. You keep your plan until the end of the period you've paid for, and you can change your mind until then.

Good morning, Maya

2 sign-offs waiting · 3 tasks running · $138,530 spent recently

Ask about your campaigns... try @ or /

Tracking

Only page views are tracked

Your pixel is live, but no conversion event has ever fired, so no ad can be optimised towards a sale or a lead.

Needs attention 1

Your ads have stopped: payment failed

Nimbus Sleep could not be charged, so its campaigns are no longer spending. Retry the charge once the payment method has funds.

Will charge Visa ****4242

Needs your sign-off 2approving executes immediately

Pause Lookalike 3% · Purchasers

Spend guard · Vela US-1 · $1,612 spent today, above the $1,500 limit

Holds back about $300 today

Vela Supplements · US-1 has spent $1,612 today. The rule pauses the ad set with the highest CPA so the account stays near its $1,500 daily limit.

Campaign2026/09/12 | PUR | Vela Daily Greens | CBO

Ad setLookalike 3% · Purchasers

Spend today$1,612

RuleSpend today is above $1,500

Raise budget on Retargeting · Cart abandoners to $450/day

Koast Agent · Harbor Coffee · ROAS 3.30 over the last 7 days

About 14 more purchases a week at the current CPA

This ad set has held a ROAS above 3 for 7 days at a $20 CPA. Raising its share of the campaign budget from $300 to $450 a day keeps the campaign total at $1,100.

Campaign2026/08/28 | PUR | Harbor Cold Brew | CBO

Ad setRetargeting · Cart abandoners

Budget$300/day to $450/day

Portfolio

$138,530 total spend

Today

Yesterday

Last 3 Days

Last 7 Days

Last 14 Days

Last 30 Days

This Week (Sun-Today)

Last Week (Sun-Sat)

This Month

Last Month

Maximum

AccountSpendROASCPACTRResultsCPMΔ 30d

Vela Supplements · US-12 campaigns live$54,580-$30.511.50%1,789$23.33-

Harbor Coffee2 campaigns live$28,800-$24.761.86%1,163$18.00-

Vela Supplements · CA1 campaign live$28,450-$31.611.41%900$18.26-

Nimbus Sleep0 campaigns live$26,700-$38.251.38%698$20.67-

All accounts$138,530-$30.451.54%4,550$20.40-

Scheduled

Daily pulseToday 9:00 AM

Weekly client update · HarborMon 10:00 AM

Subscription cancelled successfully

Before you start

Only the organization's owner can cancel. The Billing tab isn't shown to anyone else.
Cancelling your Koast subscription doesn't stop your ads. Campaigns that are live on Meta or on a Koast ad account keep running and spending until you turn them off.

Cancel

Open Settings, then Billing, and scroll to Koast subscription.
Select Cancel subscription. Koast confirms that you'll be moved to the free plan at the end of your billing cycle. Select Next.
Tell us what we could have done better, in at least 10 characters, and select Next.
Select Confirm & Cancel.

You'll see "Subscription cancelled successfully". While it goes through, Koast offers you $50 for a 10-minute feedback call. Book one if you'd like, or select Skip for now.

On an earlier plan?

If your plan's price has since gone up for new customers, Koast warns you before you cancel: once you cancel, you can't get your original price back.

What happens next

You keep full access to your plan until the end of the current billing period. Billing shows the date under Upcoming plan.
On that date, your organization moves to the free plan and you're no longer charged for Koast.

Change your mind

Until the end of the billing period, you can undo the cancellation:

Open Settings, Billing, and find Upcoming plan.
Select Stop change, then Stop Change in the dialog.

You stay on your current plan as if you'd never cancelled.

Refunds

Refunds aren't handled in the app. If you're within the 30-day satisfaction guarantee on Growth, message us from the chat bubble and we'll take care of it.

Cancel your subscription