Cancel your subscription
Cancel your Koast subscription, what happens to your account afterwards and how to undo it before it takes effect.
You can cancel your Koast subscription yourself from Settings, Billing. You keep your plan until the end of the period you've paid for, and you can change your mind until then.
Before you start
- Only the organization's owner can cancel. The Billing tab isn't shown to anyone else.
- Cancelling your Koast subscription doesn't stop your ads. Campaigns that are live on Meta keep running and spending until you turn them off.
Cancel
Open Settings, then Billing, and scroll to Koast subscription.
Select Cancel subscription. Koast confirms that you'll be moved to the free plan at the end of your billing cycle, or at the end of your trial if you're on one. Select Next.
Tell us what we could have done better, in at least 10 characters, and select Next.
Select Confirm & Cancel.
You'll see "Subscription cancelled successfully". While it goes through, Koast offers you $50 for a 10-minute feedback call. Book one if you'd like, or select Skip for now.
On an earlier plan?
If your plan's price has since gone up for new customers, Koast warns you before you cancel: once you cancel, you can't get your original price back.
What happens next
- You keep full access to your plan until the end of the current billing period. Billing shows the date under Upcoming plan, and the Cancellation row reads "Plan will cancel on" with the date.
- On that date, your organization moves to the free plan and you're no longer charged for Koast.
- Launching stops. On the free plan, a launch is refused with "Free plan users cannot launch campaigns. Please upgrade your plan."
- Koast Agent and AI images fall back to the free allowance: about $5 of agent use and 30 images, once per organization, counting what you used before. When it's spent, the agent's send button turns off. Your past chats stay readable. See plans and the free allowance.
- Agent steps in Agent Tasks stop. They only run on a paid plan, and are skipped without one.
- Your ad accounts stay, but take no more funds. Ad accounts you got through Koast keep running on what's on them, but you can't add funds to them or top up your card fee balance. A deposit that arrives anyway waits, and is added once your plan is active again. Ask us for the budget you won't spend: see Refunds and leftover budget.
- Ad accounts on Koast's Business Manager. Their $500 a month stops with your plan. They keep their pages and what's on them, but can't take funds or launch again, even on a new paid plan, until the $500 a month is back on your plan. Koast approving a new request on its Business Manager puts it back. Contact support to use one again. See Use Koast's Business Manager.
Change your mind
Until the end of the billing period, you can undo the cancellation:
Open Settings, Billing, and find Upcoming plan.
Select Stop change, then Stop Change in the dialog.
You stay on your current plan as if you'd never cancelled. During a trial, stopping the change also starts your paid plan right away: "You will remain on your current plan, but you will be upgraded to the paid version immediately."
Refunds
Refunds aren't handled in the app. If you're within the 30-day satisfaction guarantee on Growth, message us from the chat bubble and we'll take care of it.
Change plan, add ad accounts, update your card
Change your plan, pay for more ad accounts or update the card for your Koast subscription, all from Settings, Billing.
Charges and invoices explained
What each charge from Koast is for, how ad spend is billed for each kind of ad account, and how to get your invoices.