Charges and invoices explained
What each charge from Koast is for, how ad spend is billed for each kind of ad account, and how to get your invoices.
There are two kinds of money on your statement: what you pay Koast for the software, and what you pay the ad platform to run your ads. They're always separate, and Koast never takes a cut of your ad spend.
What Koast charges
All of these go on the card under Payment method in Settings, Billing.
| Charge | When |
|---|---|
| Your plan | Every month, or every year on yearly billing. Settings, Billing shows the amount and your Next invoice date. |
| One-time setup fee | Once, on Growth. It covers guided onboarding and applying any account-level certifications and whitelisting. |
| Additional ad accounts | A prorated amount the day you add them, then with each plan renewal. |
| Moving from monthly to yearly billing | The prorated difference, the day you switch. |
Changes that lower what you pay, like removing extra ad accounts or moving to a lower plan, take effect at the end of your billing period. You aren't charged or refunded partway.
What you pay for ads
| Ad account | Who charges you | How |
|---|---|---|
| Meta ad account | Meta | The payment method on your Meta ad account, managed in Meta. |
| Koast ad account | Our partner Whop | The card you saved on that ad account. Each Koast ad account has its own card, set in Settings, Billing, under Ad spend. |
| Your own Whop account, connected with an API key | Whop | Directly in your Whop account. Koast isn't involved. |
On a Koast ad account, ad spend is charged to the card set as the account's payment method for ads, not drawn from a prepaid balance. Under Ad spend, each ad account shows where it stands: Ready, Needs a card, Finishing setup or Paid outside Koast.
If an ad spend charge fails, Home shows "Your ads have stopped: payment failed" and the campaigns on that ad account stop spending. See Koast ad accounts: launch blocked, card declined, payment failed.
If a subscription payment fails
Update the card under Payment method: select Update, enter the new card and select Update Billing. If the charge still doesn't go through, message us.
Invoices and receipts
Billed to in Settings, Billing shows the name, address and billing email that appear on your Koast invoices. Koast doesn't list past invoices in the app yet. If you need a copy of an invoice or a receipt, message us from the chat bubble.
For Meta ad spend, Meta's own billing has your receipts.
Cancel your subscription
Cancel your Koast subscription, what happens to your account afterwards and how to undo it before it takes effect.
Launch results: partial, removed, action required
What each launch result means when a launch finishes partly, gets removed, needs your action or has rejected ads, and what to do next.