Brands and ad accounts

Remove or restore an ad account

Remove an ad account you no longer use, or bring back one you removed, with its settings.

Removing an ad account takes it out of Koast for your whole team. The ad account itself isn't deleted on Meta, and you can restore it later with its pages, pixel and settings.

Before you start

  • You need to be the Owner or an Admin.
  • Removing an account from Koast doesn't stop its ads. Anything still delivering keeps spending on Meta, where you can't see it from Koast any more, so Koast lists those campaigns and offers to pause them first.

Remove an ad account

  1. Open Settings, then Ad Accounts.

  2. Open the ⋮ menu on the account's row and select Edit.

  3. In Edit Your Ad Account, select Remove Ad Account.

  4. Remove this ad account from Koast? opens. If campaigns are still delivering, it lists them with their budgets, for example "2 campaigns on this ad account are still delivering." Select Pause all campaigns to stop them first. The dialog then reads "All campaigns paused." Pausing is up to you: you can remove the account with them still running.

  5. Select Remove ad account.

Koast removes the account and refreshes. If it was the account you were in, you're switched to another one.

Restore an ad account

  1. Open Settings, then Ad Accounts, and scroll to Archived ad accounts.

  2. Select Restore on the account's row.

  3. Confirm with Restore ad account.

Koast confirms with, for example, "Harbor Coffee is back. You can find it in your ad account switcher." Anything created in Koast before you removed it comes back with it.

Good to know

  • Removed means hidden, not deleted. Campaigns, creatives, copy, settings and reporting history stop being visible to your team, and come back on restore.
  • Paused stays paused. Restoring doesn't resume anything. Turn campaigns back on yourself.
  • One brand per ad account. You can't restore an account that's now in another brand. Remove it there first.
  • Restoring needs room on your plan. A restored account counts toward your plan's ad account limit again, and so does every ad account you requested that's still being made. At the limit, the restore is refused: "You have reached the maximum number of Ad Accounts for your plan. Upgrade your plan or contact support."
  • Can't pause a campaign? If some campaigns fail to pause, the dialog lists them. Fix them on Meta, or remove the account anyway: anything still delivering keeps delivering and keeps spending there.
  • Can't check the account? If Koast can't reach the ad account on Meta, it says so and lets you remove it anyway. Reconnecting Facebook lets Koast check what's delivering first.

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