Facebook access doesn't renew by itself. When it expires, you reconnect. And when you add a Page, pixel or Instagram account in Meta, you refresh assets so Koast sees it.

Before you start

• You need the Owner, Admin or Media Buyer role to open the Facebook tab.
• Reconnect with the same Facebook profile that has access to this brand's ad account.

Reconnect Facebook

When access runs out, a card at the bottom of the sidebar, above Trial usage, says:

With the sidebar closed, a dot on the open-sidebar button tells you the card is there.

1. Select Reconnect on the sidebar card. Or open Settings, then Facebook, where the status reads Access Token Expired, and select Reconnect Facebook there.

2. In Facebook's dialog, continue as your profile and leave every permission on.

3. Back in Koast, check that the tab reads Connected and shows your ad account.

If the profile you reconnect with can't reach this brand's ad account, Koast clears it and asks you to pick one again. Choose it from the Ad account list and select Confirm Selection.

Missing Page permissions

If Koast can't read one of your Pages, the sidebar card names it instead:

Reconnect, and in Facebook's dialog tick every Page you advertise with.

Refresh assets

1. Open Settings, then Facebook.

2. In Connected Ad Account Summary, select Refresh Assets.

3. Wait for "Ad account details refreshed successfully." The counts for Pages, pixels and Instagram accounts update, and Last synced shows the time.

You can also refresh from the campaign builder. Open the settings drawer, go to Assets & Tracking and select REFRESH ASSETS ("Check Meta for missing or new assets").

Good to know

• The connected tab has more. Besides Connected assets, you'll find Change Ad Account (point this brand at another ad account), Advantage+ enhancements (Manage Settings) and Disconnect.
• Disconnecting removes Koast's access to the ad account for this brand. Launching and Agent Tasks stop working for it until you reconnect.
• Still missing something after a refresh? The asset has to belong to the ad account, or to a business your profile can reach. See Missing pages, pixels or ad accounts.