Request a change on your ad account
Ask Koast to change an ad account you requested through Koast on Meta: rename it, update its card, share it with another Business Manager, connect a pixel, page or Instagram account, or change its domain.
On an ad account you requested through Koast, some changes can only be made on Meta by the team that runs it. Ask for them from Koast: the Koast team makes the change and you hear back by email and in Koast.
Before you start
- Only the owner or an Admin of your organization can ask for a change.
- It works on ad accounts requested through Koast, once they're shared into your Business Manager or connected in Koast. An ad account Koast has replaced can't take changes.
- One change of each kind can be in progress on an ad account at a time. A kind that's already in progress is greyed out in the list with In progress next to it.
What you can change
| Change | What you enter |
|---|---|
| Rename the ad account on Meta | New ad account name. It starts as the current name. "This name will appear in Meta Ads Manager and Business Settings." |
| Update the payment card | Only on an ad account paid by card. It opens Add your card for that ad account. See Pay for an ad account by card. |
| Share with another Business Manager | Business Manager ID, digits only. "You can find it in Meta Business Settings → Business info." Then the Access level: Manage: full control of the ad account or Advertise: create and run ads only. |
| Connect a pixel | Pixel ID, digits only. Share the pixel first, see below. |
| Connect a Facebook page | Facebook page URL, like https://www.facebook.com/yourpage. Give access to the page first, see below. |
| Connect an Instagram account | Instagram account, as @username or its profile URL. Give access to it first, see below. |
| Change the domain | New domain or landing page URL, like example.com. "The domain is reviewed before ads can run on it." |
To rename the brand in Koast only, you don't need a request: change Ad Account Name in Edit Your Ad Account. See Renaming in Koast or on Meta.
Ask for a change
Open Settings, then Ad Accounts. In the ⋮ menu at the end of the ad account's row, select Request a change. You can also select Request a change on the ad account's row in its request, under Your ad accounts.
Under Select the type of change, pick one and select Continue. The dialog's subtitle names the ad account and its ID.
Fill in what that change needs. Add anything the team should know under Additional details (optional), up to 500 characters.
Select Submit request. The dialog closes and a message reads "Your request has been submitted. We will email you once it is complete."
If something can't be sent, a message says why and the dialog stays open as you left it. When the problem is a field, that field turns red, for example "Please enter a valid pixel ID (digits only). You can find it in Meta Events Manager."
Share the pixel, page or Instagram account first
A pixel, a page or an Instagram account can only be connected once the Business Manager the form names has admin access to it, for example "Before submitting, share the pixel with Business Manager 1077345028816431 with admin access (Events Manager → Settings → Share)." For a page it's Business Settings → Pages → Partners, and for an Instagram account Business Settings → Instagram accounts → Partners. Do that before you select Submit request.
Follow it
Your changes are listed in the ad account's request, under Your ad accounts: each ad account shows its three latest changes on their own lines, the change on top and where it is underneath. Open the request with View request in an email about a change, from home when something needs you, or from the brand switcher while the request is still in progress.
| Status | What it means |
|---|---|
| In progress | The Koast team has your request and is making the change. |
| Awaiting your response | We need something from you first. See When we need something from you. |
| Completed | The change is made. |
| Not completed | We couldn't make it. See If a change can't be made. |
| Cancelled | You cancelled it. |
While a change is In progress or Awaiting your response, Cancel request at the end of its line withdraws it, and you can ask for that kind again.
When it's done
You get an email, "Your ad account change has been completed", that names the change and the ad account, with View request. On home, Recent updates lists it, for example "Completed: Connect pixel 1093847561029384 · Vela Supplements · CA". Select Dismiss to take it off home.
When we need something from you
Sometimes we need more from you to make a change. You get an email, "Additional information required", and the request opens with an Additional information required card that reads "Regarding:" and the change. Answer it there, as for any question on the request. The change reads Awaiting your response until you do. See When we need something from you.
If a change can't be made
You get an email, "Change could not be completed", with the reason. In the request, an Action required card reads "Change could not be completed", the change and the reason, and home lists the request under Needs attention. The change's line reads Not completed.
- Submit a new request opens Request a change on the same kind of change, so you can fix what the reason says and send it again.
- Dismiss takes the card away. The change's line keeps Not completed with the reason under it.
Renaming in Koast or on Meta
Edit Your Ad Account renames the brand in Koast only. On an ad account requested through Koast, the hint under Ad Account Name says so: "This changes the name in Koast only. To rename the ad account on Meta, or to update its payment card, Business Manager, pixel, page or domain, submit a change request." The submit a change request link opens Request a change for that ad account.
Ask the Koast Agent
The Koast Agent can ask for any of these changes except a new card, and tell you where your changes are. It confirms the ad account and the value with you and shows an approval card before it sends the request. A card is only ever added in the Koast app. See What the Koast Agent can do.
Pay for an ad account by card
Have Meta charge your own card for an ad account you requested through Koast, instead of topping it up, and pay Koast's fee from your fee balance.
Add or import another Meta ad account
Bring another Meta ad account into Koast. It becomes its own brand, and Koast switches you to it.